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Return policy

Complaints?

Complaints or disputes should be made known within 7 days of delivery in writing and sent by registered post under penalty of cancellation. If the complaint is found to be grounded, our liability is limited to the replacement of the goods. Any liability on the part of the seller limits itself to the actual amount paid for the order.

Return policy:

In accordance with the law of 30 december 2013 on Book VI of the code economic law "market practices and consumer protection", the customer has the right to, within 14 calendar days after receipt of the product, to notify the seller that he wants to give up his purchase, without have to pay damages, and without a reason to give up. This right to cancel does not apply to professional purchasers. In accordance with the law of 30 december 2013 in these cases, the customer may not invoke the right of renunciation: products that are custom made or adapted to the wishes of the customer, or by the nature of the products that perishable products cannot be returned or are, very quickly expired. In the cases mentioned above, the customer can neither return the product, nor a refund requirements. The right of renunciation is only valid to the extent that the product is returned within 7 working days after the customer has informed Decovert.eu that he/she wants to give up his/her purchase. The returned product must be returned in new condition, in its original packaging, in perfect condition and accompanied by the invoice. The sender can be identified which not every return will be refused. Once the 7 days have passed, Decovert.eu is no longer able to accept the return, and the return will be sent back to the sender. The customer must pay the return shipping costs yourself. The refund will be made within 30 days of receipt of the return by Decovert.eu, provided that all the conditions as described above are strictly met. The amount reimbursed will in any case never exceed the amount actually paid by the customer.